Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

EpicNest Professional Coaching ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://epicnest.pro and use our professional coaching services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for our coaching services
• Fill out contact forms or inquiry forms
• Subscribe to our newsletter
• Communicate with us via email or phone
• Participate in surveys or feedback forms
• Book coaching sessions or consultations

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Mailing address
• Professional background and career information
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Device identifiers
• Location data (general geographic location)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files stored on your device that help us improve your experience and analyze website usage.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide, operate, and maintain our coaching services
• Schedule and conduct coaching sessions
• Process payments and send transaction confirmations
• Communicate with you about your coaching program
• Provide customer support and respond to inquiries

2.2 Improvement and Development

• Analyze website usage and improve user experience
• Develop new services and features
• Conduct research and analysis
• Monitor and analyze trends and usage patterns

2.3 Communication

• Send you newsletters and marketing communications (with your consent)
• Notify you about changes to our services or policies
• Send administrative information and service updates
• Respond to your comments and questions

2.4 Legal Compliance and Protection

• Comply with legal obligations and regulatory requirements
• Protect our rights, property, and safety
• Prevent fraud and unauthorized access
• Enforce our Terms and Conditions

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Email service providers
• Web hosting providers
• Analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Requests from government authorities
• Protection of our legal rights
• Investigation of fraud or security issues
• Protection of the safety of individuals

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure server infrastructure
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business interests

When your information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

6.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

6.4 Restriction of Processing

You have the right to request restriction of processing your personal information in certain circumstances.

6.5 Objection

You have the right to object to our processing of your personal information based on legitimate interests.

6.6 Withdrawal of Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time.

6.7 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly using the information below
• Updating your communication preferences in your account settings

To exercise any of these rights, please contact us using the information provided in Section 12.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we use include:

• Google Analytics (for website analytics)
• Facebook Pixel (for advertising and analytics)
• Payment processors (for secure payment processing)

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

Our business is located in Japan at:

3 Batz Highway, Winfieldtown, SA 2977, Osaka, Japan

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information in Section 12.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

13. Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.